Return Policy

Return Policy

Introduction
At Brightly Lit Rentals, we want you to have the best experience possible. Our return policy outlines the terms for canceling a booking and returning rented items.

Cancellations

• Standard Cancellation: Cancellations must be made at least 72 hours before the event to receive a full refund.
• Late Cancellation: If you cancel within 48 hours of your event, a 25% cancellation fee will be applied.

Deposits

• All deposits are non-refundable for events involving balloon decor. A refundable deposit of $50 is required and will be applied toward your final balance. The deposit is forfeited if the booking is canceled within less than 72 hours of your scheduled event.  

Damaged or Missing Items

• If any rented items are returned damaged or missing, you may be charged the replacement cost of the item(s).

Refunds

• Refunds will only be issued for cancellations made at least 72 hours in advance or for items that cannot be delivered due to unforeseen circumstances on our end (e.g., weather conditions).

Weather-Related Cancellations

• In the event of severe weather, we will work with you to reschedule the rental or provide a refund if rescheduling is not possible.

Extended Rentals

• If you wish to extend your rental period, please contact us as soon as possible. Additional charges may apply for extended rentals.

Contact Us
For any questions regarding this return policy or to request a cancellation, please contact us at:
Email: support@brightlylitrentals.com
Phone: 470-476-4213

Effective Date: January 1st, 2024